faq

How long are the tours? The tours vary in length from about 2 1/2 hours to 6 hours. The page for each tour describes the
tour, including its length.

Why do the tours cost so much? We think you will find that our tours are priced consistent with, or below, other private tours.
Our tours are absolutely private - they involve only you, and us. We spend the time with you personally, and have worked to design
tours around individualized and personal service. In the course of your stay in Venice you will see many large tour groups of twenty
or thirty people, following behind a tour guide holding up a flag or an umbrella so the people in tour can find him or her. The tour
guide will have on a microphone, and all the members of the tour will have on headsets to allow them to hear. You, on the other
hand, will be walking just with us, and being guided privately through the streets of Venice.

I don't have a PayPal account, can I pay another way? We only accept payment through PayPal, and you do not need a
PayPal account in order to pay us through PayPal. The invoice we send you has a link you can click if you wish to pay with your
credit card rather than with PayPal. PayPal is safe and secure for you, and it is an efficient way for us to invoice you and to receive
payment.

Should I Open a PayPal Account? Generally, no. If you have to pay within a day or two, it's the worse thing you could do,
because you will not be able to fund it, and you may not be able to pay by credit card. If you have a week or so, it might not matter.
If you do create a PayPal account, or already have one, but still wish to pay by credit card, our invoice will need to be sent to an e-
mail account that is not associated with a PayPal account.

I'm Having Trouble with PayPal Sometimes there is a problem with non-U.S. customers paying with Paypal. The biggest
issue seems to be the inability to change the country selection when paying by credit card. PayPal has not been able to explain this
to us, but we have devised a work around. Click here to go to a page where you can change the country selection and use your
credit card.

Are your fees in dollars or euros? Our fees are in euros.

What if the exchange rate changes from the time I pay to the time I take the tour? The exchange rate fluctuates day-
to-day, and will almost certainly be different on the day you take the tour, compared to when you made payment. The cost to you will
be whatever the rate was on the day you paid; there is no adjustment for fluctuations in the exchange rate.

I don't want to pay in advance, can I pay in cash at the time of the tour? No. The only way we can guarantee a date is
to have payment in advance. This allows us to plan ahead and to be sure you have the date and time you want.

How should I dress? The weather in Venice is very similar to the central east coast of the U.S. It is hot and humid in the
summer, with the possibility of thunderstorms on occasion, and cool and wet in the winter. It does not normally freeze, but it can be
rather cold. You should check a weather report for the time you will be in Venice, and dress accordingly. In all circumstances, you
will need to wear comfortable walking shoes. It would also be a good idea to carry a small umbrella if rain is predicted, and a bottle of
water in the summer. If you plan to go into churches, you must wear a shirt with sleeves.

What if it rains? Normally, the tours will continue rain or shine. If the rain is too heavy, we may delay or reschedule the tour, if
possible. If time does not allow rescheduling, and the tour cannot continue because of heavy rain, you will be refunded some or all
of your fee, depending on how far the tour has progressed.

Should I tip the tour guides at the end? No. The only tour guides are Mike and Karen, and you would have already paid
them for the tour.

Will I have a chance to take pictures during the tour? Absolutely. Every inch of Venice is photoworthy, and we encourage
the taking of pictures.

Will I be able to stop and rest during the tour? Yes. Any time you would like to stop, just say so. There are many nice
places to stop and rest, and it is all part of the experience.

Will both Karen and Mike be on the tour? Often we both go on the tour, but we do not guarantee it.

What if I am unhappy with the tour? We have put great effort in trying to make the tours a great experience for you, and we
have attempted to explain realistically what you can expect from each tour. If, however, the tour does not live up to your
expectations, please let us know and we will work with you to resolve the matter amicably.

What is your refund policy? Please see the Terms and Conditions on the Rates and Reservations page.

Where will you meet us? This will vary, depending on where you are staying and what tour you are taking, and will be agreed
and arranged between us in advance.

Can we go to the Jewish Ghetto? Yes, but let us know in advance that you would like to go there, as it is a little bit out of the
way and not presently part of our regular tour.

Can I split up my tour? Yes, but there may be an additional fee. Let us know at the time of booking what you want to do and we
will tell you whether there is an additional cost.